Contact JAXXON Customer Service
How to Reach a Person at JAXXON
Verified Contact Information
Toll-Free Number:
-
1-888-684-5879Privacy Inquiries
Customer Service:
-
1-213-663-1585
Legal:
-
1-714-617-8300Copyright Infringement Inquiries
JAXXON Emails:
Customer Service
Legal
Copyright Infringement Inquiries, Privacy Inquiries
JAXXON Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Most Popular JAXXON Phone Number
1 (888) 684-5879
Average Hold Time
00:00:20
Average Calls duration
1 minute
Most Popular JAXXON Email Address
contact@jaxxon.com
JAXXON Live Agent Availability
3% of callers successfully reach a real person
Issue Resolution Rate
Low (4% reported full resolution)
Call Volume by Day
View full overview ›
JAXXON Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
| Most Popular JAXXON Phone Number | 1 (888) 684-5879 |
| Average Hold Time | 00:00:20 |
| Average Calls duration | 1 minute |
| Most Popular JAXXON Email Address | contact@jaxxon.com |
| JAXXON Live Agent Availability | 3% of callers successfully reach a real person |
| Issue Resolution Rate | Low (4% reported full resolution) |
| Contact Method Distribution | 94% phone, 6% email |
| Common Reasons for Contact | Return/ replace, request for information, shipping and delivery |
| Prepare before the call to JAXXON |
Call Volume by Day
Contact Information
JAXXON Website:
JAXXON Help Center:
Corporate Office Address:
JAXXON LLC
691 Randolph Ave
Costa Mesa,
California
92626
United States
Other Info (opening hours):
Hours:
Monday - Friday: 6:00am - 6:00pm PST
Satyrday - Sunday: 9:00am - 3:00pm PST
Summary of JAXXON Customer Service Calls
148
TOTAL
CALLS
CALLS
00:49
AVG CALL
DURATION
DURATION
4%
ISSUES
RESOLVED
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call JAXXON?
Shipping and Delivery Question:
- “Have not received my necklace”
- “Didnt recive package”
- “Didn't receive my package”
Return/ Replace Question:
- “Exchange”
- “Exchange is wrong. Never gave me a option on the exchange”
- “Initiating a Return”
Request for Information Question:
- “Speak with agent”
- “Checking on my returned items to see if if they sent the new ones out”
- “Couldn't get information on the necklaces that I was trying to order online”
Product/ Service Question:
- “My wife bought me a bracelet from you guys a year ago and it said it wouldn’t peel or anything and it’s lifetime warranty. All the gold is falling off of it”
- “Would like to to purchase jaxxon men neck chain”
- “Defective both of my chains are looking rusty and I’ve only wore them twice for like 8 hours each day”
Refund Question:
- “Refund”
- “Refund on the chain I just order”
Account Question:
- “To make sure the engraving is put on it I don’t know if I forgot or not”
- “Code for first purchase”
- “Code won't apply”
Activation/ Cancellation Question:
- “Cancel my order”
- “For some reason I can't get an order to not cancel on me . And I have even tried different cards!!”
Payments and Charges Question:
- “Payment”
- “Coupon”
Other Question:
- “The clamp on the bracelet won’t stay fastened”
- “Chain I bought already looking rusty after only wearing them twice for mabey 8 hours per day”
- “Both of my chains already started looking rusty on half or them and I have only wore them twice for mabey 8 hours each day not acceptable at all.”
Compare JAXXON Customer Service To
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JAXXON